Philippine Call Center Agent Are Philippine Call Centers on Tenterhooks? Sen. Charles Schumer, a US Democrat, proposed a bill that may threaten the security of Philippine call centers and the rest of the business process outsourcing (BPO) industry.  The bill is seen by many as another American protectionist ploy, aimed at generating more revenue for the US government, whose tax collection declined following the onslaught of offshore outsourcing. It has also been described as discriminating [...]